Important Notice to Sellers
- Updated Ticketing Form: The ticketing form has been updated. Please refer to the attached tagging guide which explains every type of issue . Select the Issue Request and Issue Category that best match your issue description for faster resolution. Click here to download file.
- SPF Claims: SPF (Seller Protection Fund) claims must be raised only through the SPF tab in Partner Portal. Path: Partner Portal > Services > Seller Protection Fund, or Click Here
- Mandatory for SPF Claims: VMS (Video Management System) and Tag Loop adoption are mandatory for all SPF claims. Any claims raised without these will be rejected. Please click here for VMS Policies and Tag Loop Details.
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Switch to Serialized Poly Bags: Transition to 100% recyclable, serialized poly bags for all order packaging before 15 August 2026
Order from authorized vendors: JSS Packaging |PickNPack Solutions | Euphoria Packaging | Deangro Packaging | Durga Plastics | VS Products